Dispute policy

Dispute Policy

Paid App is committed to providing an enjoyable and seamless experience for all of its
users. However, we understand that disputes may arise from time to time. This policy
outlines the procedures for resolving disputes between users.
In the event of a dispute, we encourage users to first attempt to resolve the issue amongst
themselves. If the parties are unable to come to a resolution, they may contact our internal
disputes team at support@paid-global.com. Our disputes team will investigate the matter and
work with both parties to reach a fair and equitable solution.
If the parties are still unable to come to a resolution, either party may request mediation through.
a local mediation centers. If mediation is unsuccessful, the dispute may be referred to a local
court or other legal authority, as applicable.
Please note that we reserve the right to suspend or terminate any user’s account in the event of
a dispute or violation of our policies.




Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.


Need help?


Contact us on
+250 798 685 466 For any queries or clarifications.